IT Desktop Support

IT Support provides second level assistance for faults or service requests related to the desktop computing environment which are forwarded from the IT Helpdesk. This includes computers/laptops, printers and PDAs. Assistance is provided by phone, remotely or on-site where required. Our service includes:

• Initial setup of new equipment (computer, printer etc).
• Diagnosis and resolution of desktop/laptop/printing faults, including issues with running SOE software.
• Reinstallation and reconfiguration of failed desktop/laptop operating systems, and software packages.
• Reinstallation and upgrade of software.
• Fault diagnosis from the device to the network access port.
• Coordination with vendors for the replacement/ reconfiguration of parts.
• Assistance with asset sighting for stocktaking.

General public, Postgraduate students, Research students, Staff

There is no charge to use this service within the standard hours of operation.
Requests and charges for outside hours support are negotiated on a case by case basis.