Computing Support for Staff and Students

The IT Helpdesk is the first point to contact for assistance with computer or system-related queries. Staff provide support through face-to-face communication, email and by phone.

Assistance is available for installation, configuration and maintenance of desktop applications, computers/laptops and network systems. Students and staff who have difficulties accessing and using the QUT computing environment or require support for Assignment Minder and QUT Blackboard should contact the IT Helpdesk. If IT Helpdesk staff are unable to resolve an issue second level support is requested for the client.

International students, New students, Postgraduate students, Research students, Staff, Undergraduate students

IT Helpdesk, Integrated Help Services

Hours vary between QUT semester and non-semester periods. For more information go to the IT Helpdesk website

There is no charge to use this service.

IT Helpdesk: phone (07) 3138 4000 or email ithelpdesk.qut.edu.au